ManageEngine ServiceDesk Plus Enterprise 13.0

Description

ManageEngine ServiceDesk is a user guide system for managing services and requests provided across IT units of an organization. This program is based on organizational best practices for ITIL, increasing productivity. It helps users manage and navigate all IT-related processes in an organization. This product provides a large database for managing the IT infrastructure of an organization, with this database you can create a meaningful relationship between different configuration items, and if you encounter a problem in any configuration area you can Can find the root of. On the other hand, since the configuration management in this software is graphical, you can easily identify the relationship between different components.

Through this program you can notify users about predefined problems. In addition, the program has a knowledge base that by completing the knowledge base information, users can find answers to predefined questions and problems without contacting the support unit. Customers can search this knowledge base by keywords and find answers to their most important questions. One of the most important features of service management systems is the recording and classification of various events. The program is able to record a variety of events, problems and issues that occur in the program and are also able to indicate their ending or continuing status. Another feature of this asset management program is an organization. Hardware such as printers, scanners, routers, firewalls, switches, and other network devices and hardware platforms are an important component of an organization that can be extracted and managed using this program’s smart scanner.

essential system

ManageEngine ServiceDesk Compatibility

Intel Core Duo (1.7 GHz) + 1 GB RAM – 20 GB Hard

Platform: Windows Server 2012; Windows 2000 + SP4; Windows 2000/2003 Server; windows xp professional
Windows 2008 Server; Windows 7.
Linux: Red Hat Linux 7.2 and above , Linux Debian 3.0.

Supported Databases
MySQL 4.1.18
MySQL 5.1.50
MS SQL 2005, MS SQL 2008, MS SQL 2012, MS SQL 2014
PostgreSQL

Supported Browsers
Internet Explorer: IE 9, IE 10 and IE 11
Firefox: v3.6 and above
Google Chrome